Question 1

Does your insurance cover driving in the West Bank?

Accepted Answer

Yes. Our comprehensive insurance policy provides full coverage across all three zones of the West Bank — Area A (Palestinian Authority civil and security control), Area B (PA civil/Israeli security), and Area C (Israeli full control). This is our core differentiator and the primary reason international organisations choose Dallah.

Question 2

What happens if I have an accident in Area A or Ramallah?

Accepted Answer

You are fully covered. Our insurance policy has no exclusion clauses for PA-controlled areas. In the event of an accident, contact our 24-hour support line and we will coordinate all necessary assistance, including replacement vehicle dispatch where required.

Question 3

Why does standard Israeli car rental insurance fail in the West Bank?

Accepted Answer

Standard Israeli car rental policies — including those from all major franchise operators — explicitly exclude coverage in Palestinian Authority territories (Areas A and B). This is standard in their policy documents. The moment you cross into Area A, you are driving uninsured with a standard Israeli rental vehicle.

Question 4

Can I get a copy of your insurance certificate for procurement purposes?

Accepted Answer

Yes. Procurement officers and compliance teams regularly request our insurance documentation. Contact us directly and we will provide a formal insurance certificate confirming coverage across Areas A, B, and C, suitable for NGO and embassy procurement files.

Question 5

Does your insurance cover Israel proper as well?

Accepted Answer

Yes. Our policy covers all of Israel including Jerusalem, Tel Aviv, Haifa, and the Negev, as well as the full West Bank. There is no gap in coverage between Israeli and Palestinian Authority territories.

Question 6

How do I start a long-term rental?

Accepted Answer

Contact us via phone, email, or WhatsApp. Our team will discuss your requirements, vehicle type, duration, and insurance needs. We typically arrange rentals within 24-48 hours for standard requests, and can often accommodate urgent needs faster.

Question 7

What is your minimum rental period?

Accepted Answer

Our speciality is long-term rental. We offer monthly, quarterly, and annual arrangements. For shorter periods (days or weeks), we can accommodate on a case-by-case basis — contact us to discuss.

Question 8

Can I extend my rental if my assignment is extended?

Accepted Answer

Yes. Extensions are handled with minimal paperwork. Simply contact our team and we will arrange a seamless extension with consistent terms.

Question 9

Do you offer unlimited kilometers?

Accepted Answer

Yes. Unlimited kilometers are always included with every rental — no exceptions. This is particularly relevant for NGO field workers and journalists who may travel extensively across the region.

Question 10

What is included in the monthly rental?

Accepted Answer

Monthly rentals include: unlimited kilometers, free car washes, free routine maintenance, 24-hour roadside assistance, replacement vehicle support if your vehicle requires repair, and cross-border insurance coverage arranged for Areas A, B, and C. Fuel is not included.

Question 11

What types of vehicles do you have?

Accepted Answer

We offer six categories: Compact Cars (city & fuel efficiency), Standard Sedans (NGO fieldwork staple), Full-Size Sedans (executive travel), Midsize SUVs (most popular for checkpoint travel), Full-Size SUVs (team transport & field missions), and Luxury Vehicles (diplomatic and VIP use).

Question 12

Can I request a specific make or model?

Accepted Answer

While we cannot guarantee specific models, we work to accommodate preferences wherever possible. Please specify your preference when booking and we will do our best to match your requirements.

Question 13

How often are your vehicles maintained?

Accepted Answer

All vehicles follow a structured maintenance schedule. Routine servicing is included in your rental at no cost. Our fleet management team monitors service intervals across all 700+ vehicles.

Question 14

What happens if my vehicle breaks down?

Accepted Answer

Contact our 24-hour support line immediately. We will arrange roadside assistance and, in most cases, deliver a replacement vehicle to your location. We understand that breakdowns in this region can have serious operational implications, which is why replacement vehicle support is standard.

Question 15

Can you provide invoices and documentation for NGO procurement?

Accepted Answer

Yes. We are experienced in working within NGO and embassy procurement frameworks. We provide formal invoices, insurance certificates, vendor registration documentation, and any other paperwork required by your organisation's compliance process.

Question 16

Do you work with UN agencies?

Accepted Answer

Yes. We have experience supporting UN agencies and understand the documentation and compliance requirements of UN procurement. Please contact us with your specific requirements.

Question 17

Can you accommodate last-minute or emergency rentals?

Accepted Answer

We maintain a reserve fleet for urgent requests. Emergency rentals can often be arranged within a few hours for priority clients. Contact us directly by phone for urgent requirements.

Question 18

Do you offer fleet arrangements for multiple vehicles?

Accepted Answer

Yes. Organisations renting multiple vehicles simultaneously benefit from dedicated fleet support. We also offer dedicated account management for organisations with ongoing fleet requirements.

Question 19

Can you deliver the car to my location?

Accepted Answer

Yes. We offer vehicle delivery to hotels, embassies, offices, and residences in Jerusalem and the surrounding area. Delivery to Ramallah and other West Bank locations can also be arranged. Additional fees may apply.

Question 20

Can I pick up in Jerusalem and return in Ramallah, or vice versa?

Accepted Answer

Yes. Cross-location pickup and drop-off between our Jerusalem (Beit Hanina, American Colony) and Ramallah branches is available. Please confirm this requirement when booking.

Question 21

What are your opening hours?

Accepted Answer

Our branches are open Sunday through Thursday, 8:00 AM to 6:00 PM, and Friday 8:00 AM to 2:00 PM. We are closed on Saturdays. For emergencies outside these hours, call our emergency line.

Question 22

Where are your offices located?

Accepted Answer

We have three full-service locations: Beit Hanina Road 125 in Jerusalem (headquarters), American Colony area in East Jerusalem, and Ramallah in the West Bank. See our Locations page for full details and directions.

Frequently Asked Questions

Insurance & Cross-Border Coverage

Booking & Long-Term Rental

Fleet & Vehicles

Procurement & B2B

Logistics & Locations

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